Everyone Wants Something Different, That is Alright!
Let's take a moment and talk about the difference.
What is TAS service? It is Traditional Answering Service. Starts at $35.00 per month.
This is where the call center representative gets the callers name, number and generalization of what the message is about. This message would be text immediately to the on call person.
These messages take 45 seconds or less and are generally priced per call. When a service is pricing basic TAS keep in mind the goal is FAST. Most answering services will price this service to get you started, then when you get a large bill explain that they need to increase your rate. We can price what you need and expect without the "bait and switch" game. So, let me help you understand
At First Call Answers, we do not prefer fast. We prefer accurate calls with compassion. Below we will explain the difference in billing systems for answering service. We can bill for any of these BUT you need to understand what you are buying. Let's compare apples to apples.
FLAT Rate vs PER MINUTE vs Per Call/Transactions
Flat Rate is where you are given ONE rate for a period of time. Most companies will not price this due to the risk of being wrong and not making a profit on your business.
Flat rate must be based on history of service.
Per Minute Billing is where you pay for the highlighted operator time used. Note: often services add in CALL OUT/DIALOUT time to pad minute to be able to charge a lower per minute rate. Make sure they are billing for only highlighted time.
Per Call/Transaction Billing is where you pay for every incoming and outgoing action. This type of billing can cost you the most. Make sure you understand what you are paying for. Any service should be able to give you a print out of what these are for.
All of our charges are reportable and easily trackable.
We can provide anything you need so that you understand how your bill is calculated.
We can bill flat rate because we are able to estimate your usage. We are confident. We can meet your budget and exceed your expectations.
We are confident we can give you a better value and service
All we need is a copy of a current invoice and an explanation on how you would like to use the service. We reduce most bills by 20-30%. Call 706.948.0201 or email Dawn@firstcallanswers.com.
Finally, It is important to us for you to totally understand the Answering Service World.
Our goal is for your callers to think you have added staff and expanded your office. We can be the seamless extention of your office. We have NO CONTRACTS! Join us today at NO RISK!
Our service starts at $35.00 but is priced based on each clients needs.